Lisa Milliard, Director of Technology & Data Services
Email: lmilliard@rsu39.org
Bobbie Quist, Applications Solutions Specialist
Email: bquist@rsu39.org
James Jalbert, Network Administrator/Computer Support Specialist
Email: jjalbert@rsu39.org
David Smith, Computer Support Specialist
Email: dsmith@rsu39.org
The Technology & Data Services Department's main office space is located at Caribou Community School.
TECHNOLOGY SUPPORT ISSUES
The best way to contact the technology staff is to submit a ticket to: support@rsu39.org
Technology staff are on duty from 7:00 AM to 3:30 PM Monday through Friday.
The tech office at the High School is located on the Alternative School Wing first door on the right after walking through Alterntive Education main door off CTC wing.
The main tech office for the Community School is located in Room E111.
CLASSROOM TECHNOLOGY:
Teachers and Staff at all grade levels will have access to a laptop computer available for their use.
Teachers have iPads so they can record lessons and upload them to Schoology.
Kindergarten through High School students have devices for learning (1 to 1).
Students in grades K-2 use iPads.
Students in grades 3-12 utilize chrome books.
To ensure compliance with copyright procedures all software applications are installed by our Technology Staff.
Interactive Displays are installed in all of our classrooms at Caribou Community School, Caribou High School, and the Caribou Technology Center.
DISTRICT SOFTWARE
The district utilizes many approved educational software, all of which are COPPA-compliant. RSU 39 is also a member of the Maine Student Privacy Alliance (MESPA).
Student Data Privacy Alliance
The MESPA is a collaboration of Maine school districts that share common concerns around student privacy. The goal of the MESPA is to set standards of both practice and expectations around student privacy such that all parties involved have a common understanding of expectations.

To this end, the first outcome of the MESPA is the adoption and implementation of a common Student Data Privacy Agreement to be used by all member schools when implementing any online application. By adopting such a contract all vendors and schools have common expectations when entering into a relationship or implementation without having to renegotiate terms in every new instance.

All MESPA member districts leverage vendor relationships with other member schools to smoothly develop a new relationship.
Children's Online Privacy Protection Act Information
More information about COPPA can be found at https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.
TECHNOLOGY USAGE FEE OR CHROMEBOOK DAMAGES
Parents and guardians can pay the usage fee and damage fees online now at E-Funds - Online Technology payment portal
LACK OF HOME INTERNET CONNECTIVITY
Any student who does not have adequate Internet service and needs help with connectivity can notify their school's guidance office. We can send home a mi-fi hotspot to help them when they are in quarantine or doing classroom work remotely. Students in grades 6-12 who are expected to do homework outside of school on their 1:1 device can "check out" a Mifi for use at home to complete their schoolwork.
HELP REQUESTS
When students, parents, or staff members identify that something is not working right with any of the technology that RSU 39 has provided to them a support ticket should be sent to support@rsu39.org.

Eastern Aroostook